* (updated June 1, 2009)
There is a 10% restocking fee on all returned items.
Items MUST be received in excellent and *saleable condition within 30 days of the shipping date from FICM.
Items received after 30 days will not be accepted. Please include a copy of the invoice with the packaged return.
If you receive damaged materials, please contact us within 30 days of the shipping date and we will replace the item.
We will let you know if we need the original item returned to us.
Regretfully, we do make shipping errors. Please call us within 30 days of the shipping date and we will correct the error. We will credit you for shipping should we need the original item returned to FICM.
ATTN: Shipping Clerk
9051 Executive Park Drive, Suite 503
Knoxville, TN 37923
*Saleable - Item must not be used, worn, or damaged. DVD/CD's must be returned still wrapped in plasic, if opened, they will be unacceptable.
If we receive an unsaleable item, we can ship the item back to customer (shipping costs must be paid)
or donate the item to prison ministry, no refund will be given.